- Returns -
VERY IMPORTANT
TO READ BEFORE BUYING!
Only the buyer can sign for his/her parcel, no one else can.
At delivery, a signature from the buyer will be required. We make sure your parcel is securely boxed. We use thick foam around your product (top, bottom, sides) and the 'FRAGILE' sticker on your box to avoid damages caused by transit.
Please, before signing at delivery make sure the box is not greatly damaged or no big holes or wide gaps are visible. If the box is greatly damaged, DO NOT SIGN/ACCEPT IT, have it resent to the sender. Finally, email us as soon as possible. Another parcel will be dispatched to you within 2 to 3 days.
If at delivery the box was not damaged, you signed/accepted it but when you opened the box you notice damages such as cracks, broken parts, please email us as soon as possible (subject of your email must be your order number) with clear pictures of the box at different angles and the damages at different angles and finally an explanation. We will dispatch replacements parts within five days.
Safety tip: Please note that these toys are for professionals as they are not ordinary toys. Always read and follow instructions on how to operate the product. You can always ask us for help.